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Your order will be processed within 2 business days and will be sent out on a business day (Mon-Fri). The exception to this is during holidays. We will send your items within 5 working days if they are in stock. Normally we have some wheels in stock.
If not, we will produce a new wheelset/s and send them out for delivery within 10-25 business days.
Currently, PHi has three warehouses:
1) Xiamen, China: PHiwheels headquarters, serves customers all over the world;
2) Poland: serves customers in the EU;
3) California, USA: serves customers in the US.
We will determine the optimal shipping warehouse based on your order details, delivery address, and available inventory.
If you have any specific requirements or questions about your order, please feel free to reach out to our customer service.
PHi currently offers a tax-included shipping method to certain countries . Customers in these countries will not have to pay any customs duties or import taxes upon delivery if they choose the tax-included shipping method in their orders.
Customers outside of the listed countries will be responsible for any customs clearance procedures, duties, taxes, and fees that may arise. However, we will make every effort to help minimize these charges through various potential solutions during the shipment process.
If you encounter any issues with customs and need assistance, please feel free to reach out to our customer service.
We accept the following payment methods: PayPal, bank transfer, and credit card.
Please note that for credit card payments, an additional 4% fee will be charged by the credit card company, which will be the responsibility of the buyer.
To avoid the extra 4% credit card fee, you may consider adding your credit card to your PayPal account and completing the payment through PayPal.
For more information, please refer to our payment policy.
We offer free shipping to more than 70 countries on all wheelset orders from our website. There are several delivery options available. Shipping time will vary depending on the delivery method used: (EMS/DPD: 15-30 days, Fedex/DHL/UPS: 5-10 days). Further delays may occur due to customs clearance at the destination country. See more about our shipping policy here.
All wheels ordered from our website include a 3-year warranty. See more information about our warranty here.
*Card payment failure can be due to a variety of reasons. Please check the following:
1. Your card number, security code, and other details are filled out correctly;
2. Whether or not your card can be used with this kind of international purchase;
3. Your card has a maximum spending limit or has expired;
4. Your card has been declined;
If you are sure the billing information is filled out correctly, we recommend you contact the card company and/or try an alternative card.
PHi currently offers a tax-included shipping method to the following countries:
United States
Most EU countries
Canada
United Kingdom
Australia
United Arab Emirates
Malaysia
Thailand
Vietnam
Philippines
For more information about tax-included shipping or any specific inquiries, please reach out to our customer service team.
Your rims will be packaged and protected carefully to ensure they are in good condition when they arrive. If the parcel you receive has obvious damage from improper handling while shipping, please refuse to sign for it. The parcel will then be returned to PHi. We will produce new products for you or arrange a refund.
If you find the shipping damage after signing, please contact us immediately. We will help you solve the problem as soon as possible. If shipping damage occurs, please keep all the packaging and paperwork from your order.
